There are different ways you can use our services – to communicate with your customers, to inform personnel or create new content. You share information with us, for example by creating an account and creating content. As you use our services, we want you to be informed on how we’re using information and the ways in which you can protect your privacy.
We’ve tried to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses and browsers, then read about this glossary first. Your privacy matters to SmartSign2go so whether you are new or a long-time user, please do take the time to get to know our practices – and if you have any questions contact us.
At SmartSign2go, we believe that the less information we know about you, the better. After all, it is impossible to lose, misuse, or abuse information we don’t have. To the extent that we have control over your data or data about you, we see ourselves as custodians of that data on your behalf.
We use your data solely to provide you with services in which you enroll. Our business is providing digital signage services to you, the customer. We have no desire or interest to use or transfer the limited data we acquire for any other purposes.
SmartSign2go is a American company located at 2910 #1 Canyon Rd, Wenatchee, WA 98801 USA. You can find SmartSign2go on the internet at SmartSign2go.com. At the URL SmartSign2go.com only information about our service is provided and players and subscriptions can be bought. The actual digital signage service is available from the URL playr.biz.
We collect information to provide a better user experience to you specifically. From basic stuff like which language you speak and your name and email to identify and contact you, to more complex things like billing information.
We collect the following types of data in the following ways:
Signage Data is data that users enter and upload into our service to use as signage content. This data can only be managed and modified over an HTTPS connection that requires a valid username/password combination to establish. This data is stored on Amazon AWS data servers and is backed up daily, to two different geographical locations on alternate days. The Signage Data is transferred for playback to the players using a HTTP connection since it is considered to be for public consumption when shown on screens. It is possible to protect Signage Data that is transferred to players for playback when using the Pro subscription.
For example, we require you to sign up for an account (either a trial or paid) to use our service. When you do, we’ll ask for personal information, like your name, company name and email address. For a paid subscription additional information such as telephone number or credit card.
We retain the right to hold and use Service Data to provide our services, report usage and to provide our payment processors with the information they need to process payments.
We collect information about the services that you use and how you use them. This information includes:
Information we collect when you are signed in to SmartSign2go is not associated with any third party service or data sets.
We basically use the information that you give us and that we collect to offer you the best experience of our service, improve and extend our services and to protect SmartSign2go and our users.
When you contact SmartSign2go, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies to improve your user experience, the overall quality of our services and to help in supporting our users when they report problems or pro actively analysing trends to prevent issues.
SmartSign2go processes personal information on our servers in several countries around the world. We may process your personal information on a server located outside the country where you live.
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. For example, you can:
Review and control your personal information tied to your SmartSign2go account by using the Settings page (you can find the link to that page at the top of your Dashboard if you are an administrator, if you are not an administrator please contact the administrator within your company).
You may also set your browser to block all cookies, including cookies associated with our service, or to indicate when a cookie is being set by us. However, it’s important to remember that you might see small differences in how our service functions if your cookies are disabled. For example, we may not remember your dashboard status.
Although most users intend to use SmartSign2go to publish/share information with an audience it may not be appropriate in all circumstances to share all the information that SmartSign2go enables you to. SmartSign2go offers means to mitigate this risk but can not prevent its users from unintended sharing of secret or inappropriate content.
Information once shared by SmartSign2go may be forever part of the public domain. This is the inherent flip side of the technology that SmartSign2go is build upon and offers the many benefits that SmartSign2go users can leverage.
For accounts that use a Smart or Full subscription the URL of a SmartSign2go channel is enough to play back the content that is published/shared on that channel. The Pro subscription offers protection against unwanted/unintended play back. This protection has to be configured on the company settings screen.
SmartSign2go may show content from third party services such as Facebook, Twitter, Instagram and other services. To access the information of these third party services an industry standard technology called OAuth2 is used. This technology ensures that the user grants SmartSign2go specific access rights to the content of one specific service. This access right can be revoked at any time by the user by logging into the third party service. This access to a specific service can also be managed in the SmartSign2go Settings screen.
Whenever you use our services, we aim to provide you with full access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request. A user with limited rights might have to ask a user with administrator rights within its company to change the information for him/her.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
SmartSign2go.com (and SmartSign2go.*)
The SmartSign2go.com website contains no Signage nor Service Data. The servers running the website are located in the USA (Shopify/AWS).
Signage and Service Data is stored on servers running the digital signage service located in the USA (Heroku, Amazon AWS)
Your Secure and Service data are held by third party data processors, who provide us with hosting and other infrastructure services. The locations of these are described above. Links to descriptions of relevant policies and certifications of each of these parties are given.
Heroku and Salesforce (Heroku is a subsidiary of Salesforce)
Google G Suite
We do not share personal information with companies, organisations and individuals outside of SmartSign2go unless one of the following circumstances applies:
We work hard to protect SmartSign2go and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
If the confidentiality of customer data is breached, we recognize our responsibility to our customers and to the public to disclose the nature of the risk and provide a transparent account of the events without undue delay. At a bare minimum, we must inform the applicable supervisory authorities as required by law and regulation.
The European GDPR law explicitely refers to a number of rights you as a user have concerning SmartSign2go's handling of personal data.
We want happy customers, not trapped ones. We will not lock you out of your own data. You may export your SmartSign2go data at any time you wish during the life of your account. If you discontinue payment, your account will enter a frozen (read-only) state for a period not less than two months during which you may still retrieve and export your data after you have contacted us via email.
Export is limited to a part of your Signage Data (images, videos).
You have the right to know what we know about you and to see how that data is handled. All Signage and Service data that we have about an account and its users is accessible to the account owner via her/his dashboard. The only data that is not available is the detailed status of the payment process. Any relevant exceptions to those processes will be communicated to you as soon as possible since they mean we did not receive your subscription fee.
You can send requests for information to our support department (email@example.com) that we will gladly fulfill, however, to protect customer privacy, such requests must be carefully authenticated beyond demonstrating control of the customer’s email address.
As we are merely custodians of your data, account owners have the right to instruct us to remove data permanently from our systems. To ensure that no one’s data is deleted without their consent, you must first end your subscription. After the subscription has been ended, the account owner may contact us and ask for the data to be expunged. Once the request is authenticated, the data will be removed from our active systems within 72 hours.
Disaster recovery and data availability requirements mean that SmartSign2go has a legitimate interest in maintaining secure and immutable backups. Erasure requests will leave those backups untouched, and we will only remove data from backups if legally compelled to.
SmartSign2go does not use profiling of Users based on Service Data
© 2023 SmartSign2go. Not affiliated with SmartSign LLC, operating out of Brooklyn, NY.